TECHNICAL SUPPORT REQUEST

Have an issue? Let us help!

Request Technical Support

Do you have a question about using our software? We’re here to help!

We take pride in the support we provide to our customers. Our support staff is highly experienced in a diverse variety of life science fields and are experts in troubleshooting complex customer projects. We can be reached by phone, email, chat, or through submitting the form on this page.

Just let us know how we can help!

Phone: 608.258.7420

Call free from the U.S. and Canada: 866.511.5090

Call free from the U.K.: 0.808.234.1643

Call free from Germany: 0.800.182.4747

Email: support@dnastar.com

Self-Service Support

Answers to many common questions can be found in our online help documentation, as well as the extensive FAQs and tutorials provided for each of our workflows.

Let us know how we can help, and one of our team members will be in touch soon!

  • A great help

    “Thank you for the terrific support. Brian Anderson has been a great help.”

    Mark Mandel, Northwestern University

  • Responsive and knowledgeable

    “Technical support is very responsive, knowledgeable, and very friendly.”

    Labib Bakkali Kassimi, AFSSA

  • Exemplary support

    “The technical support staff has consistently provided exemplary support.”

    Peter Chen, The University of Texas Southwestern Medical Center

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